If you looking for a job then there is an opportunity for a Technical Support Job at Apollo.io. It is a remote job and you can apply from anywhere in India. Kindly read the information carefully before applying for this role.
Job Description
Company:Â Apollo.io
Role: Technical Support Representative
Qualification:Â Graduate
Work:Â Full-time
Work Type: Remote
Location: Remote, India
Hiring Type: Technical Support Job at Apollo.io
Requirements
- At least 3 years of experience in customer support, technical support, or a related field.
- Has worked in a busy environment and consistently produced excellent results that go beyond set targets.
- Quick to learn and takes initiative.
- Very understanding and can adapt responses based on the customer’s needs.
- Works well with others, and knows when to seek help or escalate issues without causing unnecessary trouble.
- Focuses on solving the main problem, not just the immediate issue.
- Has experience providing support through various channels like email, chat, and phone.
- Familiar with tools like Salesforce, Zendesk, and Intercom.
- Strong skills in both written and spoken communication.
- Can manage their time well and stick to a set schedule.
- Open to working on weekends.
Summary
Technical Support Job at Apollo.io is a top choice for revenue teams, used by more than 500,000 companies and millions of users worldwide, ranging from fast-growing startups to some of the biggest companies in the world. Apollo.io gives sales and marketing teams simple access to confirmed contact information for over 270 million business-to-business contacts, along with tools to connect with and convert these contacts on one integrated platform. By assisting revenue professionals in finding the most precise contact details and automating the communication process, Apollo.io helps turn potential customers into actual customers.
Apollo completed a Series D funding round in 2023 and is supported by leading investors such as Sequoia Capital and Bain Capital Ventures, and includes JD Sherman, the former President and COO of Hubspot, on its board. Apollo.io is expanding quickly, with a 900% increase in revenue since 2021, and is seeking exceptional talent to continue growing with us.
A Technical Support Job at Apollo.io team member works in the Customer Support department and mainly deals with questions sent by email. This person needs to be professional, patient, and always put people first, with a strong focus on details. The TSR will help Apollo users by offering expert service to answer technical questions about products, find and fix problems, and make sure customers have a great experience.
They use their technical skills to give top-notch support by analyzing, finding, and fixing complex customer problems, taking full responsibility for resolving these issues.
Why You’ll Enjoy Working at Apollo
Technical Support Job at Apollo.io and In addition to offering excellent pay and a work environment that values transparency and high performance, we put a lot of energy into advancing the careers of our remote workers. A single goal unites our team: to assist our clients in fully utilizing the Apollo platform to increase their income. This focus encourages innovative strategies to help clients succeed on a large scale.
You’ll play a key role in a small, remote team, where you’ll be prompted to take charge of your position and act as an active guide. At Apollo, teamwork is a big part of our culture, so you’ll have the support of colleagues across different teams to help you reach ambitious targets. You’ll be backed to try new things and take smart risks that can lead to significant achievements. Plus, you’ll have a whole team of remote colleagues ready to support you every step of the way!
How to Apply for A Technical Support Job at Apollo.io?
As you know Technical Support Job at Apollo.io will need previous experience in a customer support role and if have that experience then you are eligible for this position. If you are interested, you can click below to apply for this role.
Technical Support Job at Apollo.io: Click To Apply
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